BotsDekho is a simple way of building a conversational chatbot with Text & Video options, with Guided, NLU (natural language understanding), and Hybrid–all 3 processes.

It works the same way a human works at a helpdesk–identifying queries, collecting information, taking relevant actions, providing appropriate responses, and much more.

Structured or guided bots guide the user with a predefined set of conversations. The user response is captured in the form of options or fields.

Yes, it can help generate as well as sustain business ROI. BotsDekho is recognized as a leading chatbot platform for all business needs.

While bot integration can be done in a day, on-premise integration can take 1-2 weeks. Overall, it depends on the use case.

They give instant answers to the queries of customers as opposed to human agents. So, they save customer wait time, promote their retention, and reduce costs.

According to our report, BotsDekho is currently involved in 60% of all chat interactions – 1 in 4 of those are handled from start to finish without an agent.

The technology has no specific security concerns that differ from any system. It is no less ‘safe’ than any other platform if your website and stack are set up securely.

As with any technology, chatbots are as good as their implementation and maintenance. Clear objectives and measurable milestones can help you to acknowledge success.

Yes, you can make more than one chatbot, and one bot supports multiple channels.

Yes, you can plug and play with the bot in your existing stack, there is no need to change the tech stack, it’s simply a platform which has API’s to be integrated.

Yes, you can customize the bot anytime. Whether you need a healthcare chatbot or one for an e-commerce website, bots can be tailored to your needs.

Yes, BotsDekho can be integrated into startups, enterprises, and small businesses offering 24/7 support.